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Tickets Help

Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs About the Walt Disney Family Museum

What is The Walt Disney Family Museum?

It is a museum dedicated to the life, achievements, and legacy of Walt Disney, located in San Francisco’s Presidio.

Where is the museum located?

The Walt Disney Family Museum is situated at 104 Montgomery Street, within the Presidio’s Main Post, in San Francisco.

When did The Walt Disney Family Museum open?

The Walt Disney Family Museum officially opened on October 1, 2009.

How long does a typical visit take?

Most visitors spend about two to three hours exploring the galleries and exhibits at the Walt Disney Family Museum in San Francisco.

What galleries are featured in the museum?

There are ten permanent galleries tracing Walt Disney’s life and special rotating exhibitions in the Diane Disney Miller Exhibition Hall.

Are there any interactive exhibits?

Yes, the museum includes interactive galleries with animation, artwork, and a 12-foot model of Disneyland.

Is the museum suitable for children?

Yes, it offers family-friendly programs, field trips, and engaging experiences for all age groups.

What are the opening hours of the museum?

Open Thursday through Sunday, 10:00 a.m. to 5:30 p.m., with last entry at 4:30 p.m., and additionally open on summer Mondays.

Is the museum accessible for visitors with disabilities?

Yes, the museum is stroller-friendly and features accessible parking and facilities.

Can I see Disney films at the museum?

Yes, the Fantasia-inspired theater screens Disney films daily with monthly changing programs.

Are guided tours available at the museum?

Guided tours and spotlight talks are offered, focusing on Walt Disney’s life and work.

What amenities are available at the museum?

Visitors can enjoy a museum store, grab-and-go café, and nearby dining options.

Is parking available near the museum?

There are two paid parking lots close by and limited street parking on Montgomery Street.

How can I get to the museum using public transportation?

Muni Route 43 and the Presidio Go Shuttle (Downtown Route) both stop at the Presidio Transit Center near the museum.

What is unique about the museum’s building?

The museum occupies historic Presidio buildings that have been retrofitted and expanded for museum use.

Are there any special exhibitions at the museum?

Yes, rotating major exhibitions often feature influential artists like Mary Blair and Disney-related themes.

Does the museum collaborate with The Walt Disney Company?

While independent, the museum collaborates for loans and authorized reproductions with various Disney units.

Can I attend special events and workshops at the museum?

Yes, the museum hosts classes, workshops, talks, and animation festivals throughout the year.

Is the museum a non-profit organization?

Yes, it is a 501(c)(3) non-profit owned by the Walt Disney Family Foundation.

Are there options to rent spaces within the museum?

The museum offers rental of spaces such as the theater and other venues for events and gatherings.

Is this the venue’s official website?

This site offers official tickets to the attraction. It, however, is not the official website of the venue.

Need more help?

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